Executive - Call Center
Union Assurance PLCJob Overview
Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates.
The Job:
The person will be responsible to ensure efficient and effective World Class Service to all stakeholders who connects Union Assurance via Hot Line and accomplish all assigned duties and responsible to support the achievement of Departments Objective while maintaining the set Service Standards of the Organization
Key Responsibilities
- Improve the Service Standards of Contact Centre
- Productivity & Quality Improvements on Contact Centre
- Effective use of available System Paths to minimize back office referring for operational matters
- Follows instructions, responds to management directions
Qualifications & Requirements
- A Bachelor's degree from a recognized university.
- Minimum 02-year Experience in Customer Care Management/
- Front Line/ Service Desk/ Call Centre Preferred
- Basic knowledge on competitors' products and practices,
- trends & developments in the life insurance market in Sri Lanka
- Fair understanding on regulatory framework of Insurance industry
- An excellent command of the English & Sinhala language.
- Fluency in Tamil language will be an added advantage Possess good telephone ethics and customer service experience
- Thorough Negotiation skills
- Ability to work under pressure
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Company Information
At Union Assurance, our vision is to empower individuals on their unique journeys of progress. By making Life Insurance more accessible, we aim to provide the strength and confidence needed to thrive in every facet of life’s pursuits. We firmly believe that this individual empowerment is the bedrock of national development, catalysing economic and social progress for the collective advancement of our nation. With this in mind, we recognise that protecting lives and enriching well-being are necessities for empowering progress for all individuals. Driven by this fundamental reason for existence, our purpose lies in fortifying the financial, emotional and physical well-being of all. Union Assurance PLC is duly licensed and regulated by the Insurance Regulatory Commission of Sri Lanka (IRCSL)
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