Guest Service Agent - Front Office
Cinnamon Life at City of DreamsJob Overview
We have an exciting opportunity for a Guest Service Agent - Front Office to join Cinnamon Life at City of Dreams, part of Cinnamon Hotels & Resorts, Sri Lanka's largest hotel owner with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives. It is a member of John Keells Holdings PLC, one of the largest listed conglomerates in Sri Lanka.
Key Responsibilities
- Welcome and assist guests with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Coordinate with internal departments to fulfill guest requirements.
- Maintain accurate guest records and update systems accordingly.
- Provide information on hotel facilities, services, and local attractions.
- Support smooth front office operations and service excellence.
- Uphold hotel policies, safety standards, and confidentiality.
Qualifications & Requirements
- Previous experience in front office, guest services, or hospitality.
- Proficiency in PMS/hotel systems such as Opera, Protel, Micros, or similar platforms.
- Strong communication and interpersonal skills.
- Excellent problem-solving and multitasking abilities.
- Customer-focused with attention to detail and service quality.
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Company Information
A true city icon and urban resort, Cinnamon Life Integrated Resort brings the vibrant spirit of Colombo to life by presenting a multitude of experiences that will delight and enchant locals and travellers alike. Located on the scenic waterfront of Beira Lake and surrounded by the pulsating energy of Colombo's Central Business District, Cinnamon Life Integrated Resort invites guests to embark on a journey of discovery and adventure. Developed by John Keells Holdings PLC, Cinnamon Life Integrated Resort presents an assortment of the most contemporary guestrooms and suites, the most extensive and versatile events' spaces in the city, a vibrant and exciting new restaurant culture, and recreational facilities overlooking stunning views of the Colombo city skyline.
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