Ticketing Executive
WTI (World Travel Island)Job Overview
WTI - World Travel Island is a premier IATA-accredited inbound and outbound travel operator in Sri Lanka. We specialize in a wide range of travel services, including flight bookings, visa arrangements, hotel and tour packages, as well as MICE (Meetings, Incentives, Conferences, and Exhibitions) tours. Our mission is to deliver seamless, personalized, and cost-effective travel experiences crafted for both leisure and corporate clients.
Role overview:
We are looking for a detail-oriented and customer-focused Ticketing Executive to join our team. The ideal candidate will manage travel bookings, outbound packages, visa coordination, and support operational and marketing activities to ensure a seamless travel experience for clients.
Key Responsibilities
Develop and sell comprehensive outbound travel packages, including flights, accommodation, and destination experiences tailored to client needs.
Handle client inquiries professionally and ensure smooth execution of travel arrangements and itineraries with high service standards.
Manage end-to-end international flight ticketing, including bookings, reservations, changes, cancellations.
Provide accurate travel information and facilitate visa processing by guiding clients on documentation and submission requirements.
Coordinate with international suppliers such as airlines, hotels, and tour operators to secure competitive rates and reliable services.
Support daily office operations and administrative functions while contributing creative input to marketing initiatives and promotions.
Monitor tourism trends and competitor offerings, prepare cost-effective travel budgets, and recommend service improvements.
Collaborate with cross-functional teams, support colleagues, complete assigned tasks within deadlines, and assist with training programs and special projects.
Qualifications & Requirements
Bachelor's degree or diploma in Business, Marketing, Travel &
Tourism, or a related field
Minimum 1-3 years of experience in airline ticketing, travel agency operations, or tour coordination
Strong knowledge of international travel procedures, fare rules, and visa processes
Excellent communication and customer service skills
Strong organizational and time-management abilities
Proficiency in MS Office and travel booking platforms
Ability to work independently and as part of a team
What We Offer
Why Join Us?
Work with a recognized and trusted IATA-accredited travel brand in Sri Lanka.
Be part of a collaborative and motivated team committed to service excellence.
Opportunity to work across leisure and corporate segments with room for growth.
Engage in dynamic roles with learning and career advancement potential.
Equal Opportunity Employer:
WTI is dedicated to creating an inclusive workplace where all employees are treated fairly.
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Company Information
World Travel Island stands as a prominent player in the travel industry, excelling as a Worldwide Airline ticketing Agency with B 2 B customer, Auto ticketing portal, an inbound and outbound travel operator in Sri Lanka. With a dedicated focus on arranging visas, tickets, hotel packages and tour packages, we seamlessly connect travellers to their dream destinations. We are democratising travel services by reducing cost, and barriers to entry by levelling the playing field in a secure and responsible way using technology. We take pride in our ability to provide comprehensive travel solutions and ensure hassle-free experiences for our clients.
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