Officer - Call Center
Union Assurance PLCJob Overview
Join Union Assurance's dynamic Life Operations team as an Officer - Call Center at our Head Office. The selected candidate will be responsible to ensure efficient and effective world class service to all stakeholders who connect via the hotline, and will accomplish all assigned duties in support of the Department's goals.
Key Responsibilities
- Ensure efficient and effective world-class service to all stakeholders connecting via the hotline
- Accomplish all assigned duties in support of the Department's objectives
- Handle customer queries, requests, and complaints in a professional and timely manner
- Multi-task effectively while working under minimum supervision and pressure
- Maintain accurate records of calls and interactions in line with company standards
- Escalate complex issues to the relevant department as required
Qualifications & Requirements
- Part Qualification in SLIM / CIM / IASL or Diploma in Marketing or Business Management from a recognized University / institute
- Minimum 02 years experience in Customer Care Management, Front Line, Service Desk, or Call Centre preferred
- An excellent command of the English & Sinhala language; fluency in Tamil will be an added advantage
- Ability to work under minimum supervision, multi-task, and work under pressure
What We Offer
- Opportunity to work with a trusted brand under the John Keells Group
- Equal opportunity employer that welcomes applications from all suitably qualified individuals
- Supportive and dynamic Life Operations team environment
- Career growth opportunities within a leading insurance company
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Company Information
At Union Assurance, our vision is to empower individuals on their unique journeys of progress. By making Life Insurance more accessible, we aim to provide the strength and confidence needed to thrive in every facet of life’s pursuits. We firmly believe that this individual empowerment is the bedrock of national development, catalysing economic and social progress for the collective advancement of our nation. With this in mind, we recognise that protecting lives and enriching well-being are necessities for empowering progress for all individuals. Driven by this fundamental reason for existence, our purpose lies in fortifying the financial, emotional and physical well-being of all. Union Assurance PLC is duly licensed and regulated by the Insurance Regulatory Commission of Sri Lanka (IRCSL)
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