Receptionist

Galle, Southern Full-time Negotiable Apply by Dec 13, 2026🏨 Hospitality & Tourism

Job Overview

Be the Warm Welcome at Arches Fort.

Arches Fort is seeking a poised and personable Receptionist to serve as the primary point of contact for our guests. From smooth check-ins to handling enquiries, you will ensure every visitor experiences warm hospitality from arrival to departure.

Key Responsibilities

Welcome guests warmly on arrival, manage check-in and check-out procedures efficiently, and provide property orientation
Handle room reservations, enquiries and bookings via phone, email, WhatsApp and walk-ins
Respond promptly to guest questions, special requests and feedback to ensure complete guest satisfaction
Coordinate closely with Housekeeping, F&B and management teams regarding room readiness, VIP arrivals and guest preferences
Maintain accurate front-desk records and guest logs, and handle billing/cashiering duties accurately

Qualifications & Requirements

Minimum 1 year of experience as a Receptionist or Front Office Associate in the hospitality or customer service sector
Warm, friendly personality with a professional appearance and positive attitude
Strong verbal and written communication skills with high English proficiency
Basic computer literacy (MS Office, booking/POS systems) and strong organisational skills
A team player who stays calm and courteous during busy periods

What We Offer

Competitive salary package and service charge benefits
Duty meals and a professional front-office uniform provided
A welcoming, collaborative workplace culture at Arches Fort
Growth opportunities within front-office operations and hospitality management

Location & Compensation

Location: Arches Fort
Salary: Negotiable

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