Team Lead - IT
Quess LankaJob Overview
We are looking for an experienced and proactive Team Lead – Information Technology to oversee the daily operations of our IT department while ensuring the availability, security, and performance of enterprise applications and infrastructure. The ideal candidate will possess strong leadership capabilities, hands-on technical expertise, and a passion for driving continuous improvement and digital transformation initiatives.
Key Responsibilities
- Provide Level 1 and Level 2 support for enterprise business applications, ensuring high system availability and timely issue resolution.
- Manage user access, system configurations, application deployments, upgrades, and maintenance activities.
- Monitor and maintain IT infrastructure including servers, networks, cloud environments, storage, and endpoint devices.
- Ensure compliance with organizational IT security policies, ISO 27001 standards, and cybersecurity best practices.
- Coordinate vulnerability assessments, patch management, and security remediation activities.
- Maintain accurate system documentation, SOPs, audit records, asset inventories, and operational procedures.
- Liaise with software vendors and service providers to ensure SLA compliance, renewals, and effective service delivery.
- Lead IT procurement activities, including hardware/software evaluation and technology recommendations.
- Supervise, mentor, and develop the IT support team while promoting operational excellence.
- Participate in infrastructure modernization, cloud migration, automation, and digital transformation projects.
- Develop disaster recovery, backup, and business continuity plans while ensuring regular testing.
- Identify opportunities for process optimization, automation, and cost reduction across IT operations.
Qualifications & Requirements
- Bachelor's Degree (completed or currently pursuing) in Information Technology, Computer Science, Information Systems, or a related discipline.
- Minimum 3–5 years of experience in IT Infrastructure, Systems Administration, Cloud Administration, or Application Support.
- Previous experience leading or mentoring an IT support team is an added advantage.
- Hands-on experience with Microsoft Azure, including:
- Virtual Machines
- Azure Storage
- Virtual Networking
- Backup & Recovery
- Security Services
- Experience with:
- Microsoft 365 Administration
- SharePoint Online
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Endpoint Management
- Good understanding of:
- Firewalls
- SD-WAN
- VPN Technologies
- Network Security
- Experience supporting enterprise applications and coordinating with third-party vendors.
- Knowledge of backup solutions, disaster recovery planning, and business continuity practices.
- Familiarity with ITIL processes and ISO 27001 standards is highly desirable.
- 1+ years of work experience with Microsoft Azure
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Company Information
At Quess Lanka we believe in transforming enterprises with digital-first staffing and innovative solutions approach. With over 17 years of experience, we leverage our rich industry knowledge and future-ready solutions-based platforms that reinforce our clients' businesses with modern, world-class staffing and recruitment solutions that are on-demand. A B2B provider focusing on powering staffing through advanced solutions, we deliver a host of services such as IT Staff Augmentation, General Staff Augmentation, Managed Services, Selection and Services, and HR Outsourcing solutions. Our growing business tie-ups and clientele are a testimony of the fact that our in-house champions a growing team of skilled associates have helped organizations to reshape themselves into more aggressive, agile, and competitive businesses.
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